Your privacy is important to Koco Cares OÜ and to comply with all applicable laws and regulations regarding any personal data we may collect about you when you visit our website https://koco.ee. By using our website, you agree that we collect and use your data in accordance with this privacy policy.
In this privacy policy, we would like to explain to you what data we collect, how we use it, and what your rights are regarding the protection of your data. This policy applies only to our website and its visitors and does not extend to data collected through other channels.
The data controller is Koco Cares OÜ.
- Company registration number: 16739463
- Email: info@koco.ee
- Phone number: 53738242
We collect and process information in accordance with the General Data Protection Regulation (GDPR) of the European Union, which came into effect on May 25, 2018.
Collection and Use of Data
What Data We Collect
The collected information includes information that you consciously and actively provide us with when using our services or campaigns, as well as all information that your devices send when accessing our products and services.
The data we collect includes information you have willingly shared with us when using our services or campaigns, as well as information that your devices automatically transmit to us.
Your personal data may be obtained by us in the following ways:
- If you place an order in the online store https://koco.ee
- If you register as a user of the online store https://koco.ee
- If you contact us by phone, email, or online chat
- When purchasing goods in installments and concluding a leasing agreement
- If you browse the website https://koco.ee
- If you provide personal information about another person receiving the product
- If you make payments via online banking or other electronic payment methods
- If you comment, like, or share a post on our social media account
- If you subscribe to our newsletter
- When you comment on posts on our website
Types of Data Collected
Personal Data
We only ask you to provide personal information if it is necessary for providing you with the service. By contacting us or visiting our website, you may share the following information with us:
- First and last name
- Email address
- Mailing address, country, region, city
- Phone number
- Your purchase history and activity in our online store
Log Files
Our website https://koco.ee stores log files about its visitors. The information we collect may include:
- Type of device you are using
- Internet protocol (IP) address
- Browser type
- Internet Service Provider (ISP)
- Date and time of visit
- Page entries and exits
- Number of clicks on the web page
Information in log files is used for trend analysis, website administration, monitoring visitor actions on the website, and collecting demographic information. The information obtained is not intended and does not allow identifying individuals.
Cookies
Like most websites, https://koco.ee also uses cookies. A cookie is essentially a text file that is stored on the user's device when visiting a website. Cookies are used to determine and save preferences, regional settings, service options, etc.
If desired, you can disable the use of cookies in your browser settings, but in this case, it is possible that the service we offer will be disrupted.
Cookies are divided into persistent and session cookies. Persistent cookies remain on your computer or mobile device even after closing the browser or computer. However, session cookies are deleted immediately after closing the browser.
Cookies are categorized based on their purpose:
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Necessary Cookies. Session cookies whose purpose is to allow you to use the services offered on our website. These cookies help authenticate users and prevent unauthorized use of user accounts. Without these cookies, we cannot offer you the desired services.
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Notification Cookies. These cookies determine whether users agreed to the use of cookies on the website.
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Functional Cookies. These cookies allow your browser to remember your choices when using the website, such as saving your login information or language preferences. The purpose of these cookies is to provide you with a more personalized experience and avoid re-entering your preferences.
How We Use Your Data
We may use the collected information for various purposes, including:
- To maintain, manage, develop, personalize, and enhance our website.
- To collect statistics so that we can provide higher quality services and/or offers, as well as understand and analyze visitor behavior on our website.
- To identify you by phone, SMS, or email.
- When sending you information and requesting feedback on our services.
- To prevent fraud and protect our site.
- To contact you through your social media account.
- To enable chat history reading for quicker access to relevant consultations.
- To improve the quality of electronic services and provide more effective browsing solutions.
- To develop new products, services, or enhance their functionality.
- To send/deliver goods, process orders, issue invoices, order via bank link, and confirm order or refund.
- To offer products and services that may interest you, based on your previous orders.
- To simplify and accelerate our interactions when you reach out to us.
- For other purposes, such as analyzing data, researching trends, and assessing the effectiveness of our marketing campaigns.
When We May Share Your Data
We may share your data with our business partners to offer you specific products, services, or promotional offers.
We are required to disclose your personal data if required by law. We also may disclose your data in good faith to comply with legal obligations, protect our rights or property, prevent or detect possible law violations related to the use of our service, and ensure the safety of service users.
Storage of Your Personal Data
The company stores your personal data only as long as necessary for the purposes outlined in this privacy policy. We retain and use your personal data as long as necessary to comply with our legal obligations (for example, if we need to retain your data to comply with applicable law), resolve disputes, and ensure compliance with our legal agreements and policies.
The company also stores log files for internal analysis purposes. Log files are typically stored for a shorter period of time, unless the data is used to enhance security or improve the functionality of our service, or if legally we are required to retain data for a longer period.
Processing Data of Children
None of our products or services are intended for children under the age of 13, and we do not knowingly collect information from children under the age of 13. If we suspect that we are processing data of a person under the age of 13, we will remove this individual from all our databases.
Your Rights to Protect Your Data
You always have the right not to provide us with your data, knowing that this may affect your experience on our website. If you decide not to provide us with your data, we will not treat you worse because of this. If you provide us with personal information, you understand that we will collect, store, use, and disclose it in accordance with this Privacy Policy. You have the right to request detailed information about the data collected about you.
When we receive personal information about you from a third party, we protect it in accordance with this privacy policy and the laws of the Republic of Estonia. If you provide third-party data yourself, you must ensure that this third party agrees to have their data transferred and processed in accordance with this privacy policy.
Changes to This Privacy Policy
We may periodically update this privacy policy. We will notify you of any changes by posting a new version of the privacy policy on this website. We recommend that you periodically review this policy for changes. Changes take effect upon publication on this website.
Contact Information
If you have any questions or comments regarding this privacy policy or our data processing methods, please contact us at: info@koco.ee.