Placing an Order
Add products to your cart – Select the desired items and add them to your shopping cart.
Fill in your details – Provide the necessary information for order processing.
Choose a delivery method – Enter the parcel machine details for shipping.
You can also place an order by messaging us on Facebook or Instagram.
Payment
Choose a payment method:
Bank Link Payment – Secure and direct payment through your online bank.
Bank Transfer – After selecting this option, you will receive an automatic email with payment details. Your order will be processed once the payment is received.
Card Payment and Google Pay – Fast and convenient payment options.
Important: If payment is not received within 24 hours (unless you inform us of a delay), your order will be automatically canceled.
Shipping
We ship orders to the following European countries:
Baltic States – Estonia, Latvia, Lithuania
Scandinavia – Finland, Sweden, Denmark
Western Europe – Germany, France, Netherlands, Belgium, Luxembourg
Southern Europe – Italy, Spain, Portugal, Greece
Eastern Europe – Poland, Czech Republic, Slovakia, Hungary, Slovenia, Romania, Bulgaria, Croatia, Austria
Free Shipping:
Estonia – for orders over €50
Latvia & Lithuania – for orders over €60
Finland – for orders over €120
Other European countries, Courier to door – for orders over 160€
Same-day shipping:
Orders placed before 15:00 on business days via Itella, Unisend, or Omniva will be shipped the same day.
Orders placed before 12:00 via Venipak will also be shipped the same day.
Courier shipments within Europe are usually dispatched the next business day or, at most, the second business day, depending on the courier service.
Shipping Costs:
Estonia – from €2.50, free for orders over €50
Latvia – from €3.50, free for orders over €60
Lithuania – from €3.50, free for orders over €60
Finland – from €10.00, free for orders over €120
Other European countries – calculated at checkout, free for orders over €160
Pre-order Shipping Information
Delivery time – Pre-order items (marked "pre-order" under the purchase button) are delivered within 5–15 days.
Stock & pre-order items – If your order contains both in-stock and pre-order items, the entire order will be shipped when the pre-order items arrive.
Split shipping option – We can send your order in two shipments:
First shipment – In-stock items are shipped immediately.
Second shipment – Pre-order items are shipped as soon as they arrive.
If the first shipment does not meet the free shipping threshold, the shipping fee will apply. The second shipment will be free.
For any questions regarding shipping, please contact our support team.
Contact Information
Email: info@koco.ee
Phone: +372 55660855
Koco Cares OÜ, Registration Number 16739463
You can also reach us on Facebook or Instagram.